VIAtrans Paratransit

Free Fare Alert

As we transition to the new VIAtrans experience, rides will be fare-free from June 1 to June 14.

A New and Improved VIAtrans experience is coming soon!

Update your contact information and learn about our new goCard+, blackout dates and more!

VIAtrans is a transportation service option for customers who cannot utilize regular bus service because of a disability. It is a shared-ride, curb-to-curb service that offers independence through mobility and expands access to opportunity via transit.

VIAtrans trips are available for any purpose and can be scheduled at least one day in advance, using VIA’s online or call-in scheduling system. VIAtrans uses vans that operate in the same areas and times as VIA bus service. Van operators help passengers on and off vehicles but do not provide medical assistance or emergency service.

Individuals may apply to determine eligibility for VIAtrans. Eligibility is based on an individual’s functional ability to use regular city bus service, in keeping with ADA (Americans with Disabilities Act) criteria. As part of the VIAtrans eligibility determination process, applicants may be asked to participate in a physical functional assessment performed by a skilled and trained professional therapist.

Book Your Ride

$2.00 Adult / $0.90 Child (5-13)

HOURS OF TRANSPORTATION
4 a.m. to 12 a.m.

RESERVATIONS
1 Day in Advance: 8 a.m. to 4:45 p.m., 7 days a week
2-4 Days in Advance: 8 a.m. to 8 p.m., Mon.-Thur.

Book online below or call (210) 362-5050

Book Online

Important Notice

Due to current security protocols, VIAtrans vehicles may not be permitted to enter military installations. In these cases, riders may be dropped off at: The installation gate, or The Visitor Control Center (VCC).

VIA may transport you to the base access point; however, we cannot guarantee entry onto the installation. Riders should plan ahead to coordinate transportation from the visitor center to their final destination to align with their VIAtrans arrival time.

VIAtrans INFORMATION

APPLYING FOR VIAtrans

An application must be completed and approved by VIA before VIAtrans service is provided. Applicants will be notified of their application status by mail within 30 days. Questions about application status can be directed to VIA Accessible Services Department at 210-362-2140 on weekdays
between 8:00 a.m. and 4:00 p.m.

VIAtrans Eligibilty

Persons who qualify are substantially limited in the performance of at least one major life activity.

Eligibility is not based on age, income, residency or whether an applicant can drive.

In addition, limitations must be such that prevent independent use of VIA bus service for some or all trips.

Applicants must be at least six (6) years old.

How to apply
1. Complete pages 1-5 of the application as completely and accurately as possible.

2. A friend or family member may assist.

3. A medical professional who is familiar with the applicant’s condition must complete pages 6-8. Applicants may not change or add to the information in this section.

4. Mail or deliver the completed application to VIA at the address on the form for processing.

RIDING VIAtrans

To use VIAtrans, once approved, take a moment to watch one of these three important videos (available in English, Spanish and American Sign Language) on the right before taking your first trip.

Customer Guide
The VIAtrans Service Customer Guide (Available in Spanish) contains helpful information including details on priority seating, bus features, reduced fares, scooter requirements, and more. The guide includes details about VIAtrans service such as eligibility requirements, usage policies, reservation procedures, and important contact information. Also available in Spanish and Braille/Text-to-Voice ready.

Making a Reservation
Registered VIAtrans customers can make a reservation to book a trip, or cancel a trip by using our convenient online system or by calling our customer assistance line.

VIAtrans Online Services

Call (210) 362-5050

Paying Your Fare
The VIAtrans one-way fare is $2.00 for adults and $.90 for children 5-13 years old. Refer to the VIAtrans Customer Guide (or the customer service guide in Spanish) for information about fares for Personal Care Attendants and Companions.VIAtrans customers can pay fares using the VIA goMobile app, cash, or with a VIAtrans ticket. The goMobile app is available free for Android and Apple iOS smartphones.

TicketOutlets
VIAtrans tickets are available at all VIA Customer Service Centers, and at H-E-B Locations listed below.

#01 1955 Nacogdoches

#03 108 N. Rosillo

#04 1601 Nogalitos

#05 2118 Fredericksburg Road

#07 415 N. New Braunfels Ave.

#08 300 W. Olmos Drive

#09 735 S.W. Military Drive

#10 2130 Culebra Road

#11 400 Valley Hi Drive

#12 18140 San Pedro

#13 4100 S. New Braunfels Ave.

#14 6839 San Pedro Ave.

#16 721 Castroville Road

#17 12777 IH-10 W.

#18 1520 Austin Hwy.

#19 6580 FM 78

#20 2929 Thousand Oaks

#21 3323 S. E. Military Drive

#22 1015 S. W.W. White Road

#23 5910 Babcock Road

#24 6000 West Ave.

#25 7951 Guilbeau Road

#27 8231 Marbach Road

#29 9900 Wurzbach Road

#30 5601 Bandera Road

#31 8503 N.W. Military Hwy.

#33 14087 O’Connor Road

#34 6030 Montgomery Drive

#35 15000 San Pedro

#36 7010 S. Zarzamora St.

#37 9255 Grissom Road

#38 11551 West Ave.

#39 1150 N. Loop 1604

#41 10718 Potranco Road

#43 999 East Basse Road

#44 12018 Perrin Beitel Road

#45 12125 Alamo Ranch Parkway

#48 17238 Bulverde Road

ACCOMMODATIONS

To promote access for customers who are disabled, VIA will consider exceptions to existing rules and procedures on an as-needed basis. Please contact us in advance, by e-mail or phone at (210) 362-5050, if you believe you require a disability-related accommodation in order to use VIA buses or VIAtrans vans. A complaint process is available if an accommodation request is declined.

VIAtrans SERVICE AREA

Disclaimer
The Service Area Locator is provided for information only. It does not represent measurements made on the ground and approximates distances. Before making plans based on search results, please contact VIAtrans for confirmation. Existing customers should call 210-362-5050. All others, please call 210-362-2140 or 210-362-2019 (TDD).

If you have questions about VIAtrans service, please contact the VIA Accessible Services Department at (210) 362-2140 on weekdays between 8:00 a.m. and 4:00 p.m.

VIAtrans BY THE NUMBERS (as of 3/31/2025)

17,000

ADA Clients on VIA's Active List

89.6 %

Average On-time Performance

139

VIAtrans Vans

144

Partner Vans (MV)

207

Vehicles in Service
during peak hours

3,241

Average Paratransit Boardings per Day

1,975

Average Taxi Boardings per Week
(Overflow, Will Call, Subsidy)

1.03 Million

FY24 Complete Boardings
(VIAtrans, Purchased, Taxi, Subsidy)

ADDITIONAL SERVICES

VIA has among the lowest fares in the nation.

VIA’s entire bus fleet is equipped with ramps that provide easy access for persons using mobility devices.

VIA provides services and amenities that exceed ADA requirements, including:

♦ Taxi Subsidy Program

♦ Complimentary fares for paratransit customers on VIA’s fixed-route bus service.

♦ “Do Not Leave Alone” (DNLA) Service for customers who have severely limited awareness or decision-making skills and cannot travel on their own. DNLA service allows the customer to receive hand-to-hand service (someone must be with the customer at time of pick-up and drop-off.

WILL CALL

Will-Call Service allows customers flexibility when scheduling in not requiring an exact time for a return trip from a medical appointment or jury duty. Customers who are ready for a trip simply call VIAtrans reservations at (210) 362-5050 to activate the return trip.

VIA ONLINE SERVICE (VOS)

VIAtrans Online Service, or VOS, allows customers to manage their VIAtrans appointments and scheduling online, 24 hours a day online or on their mobile device. More choices and access to transit information, allows passengers to accurately plan with real-time updates. Caregivers can access paratransit services, book, organize, and cancel trips remotely for people who require assistance.

We’re celebrating 35 years of the Americans with Disabilities Act (ADA). This groundbreaking law prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. We’re proud to be early adopters of the ADA that’s designed to ensure people with disabilities have equal access to public services and amenities. Learn more about the ADA’s 30th Anniversary at www.adaanniversary.org.

AT A GLANCE

VIA was among the first Transit Systems in the nation to comply with ADA regulation (1990s).

ADA-based regulations (“Final Rule”) issued by the U.S.Department of Transportation (USDOT) on September 6, 1991 included a five-year phase-in period for compliance with complementary paratransit (VIAtrans) requirements. U.S. transit systems were directed to prepare a “Paratransit Plan” by January 26, 1992, and thereafter submit annual progress reports.

Prior to passage of the ADA in 1990, many transit systems offered limited or no paratransit service for persons with disabilities. The VIAtrans system, however, had begun operations in 1979 and already met several of the ADA-based requirements.

VIA’s third-year progress report, submitted January 1995, established that VIAtrans was fully compliant. VIA was informed by USDOT that the agency was among the first – and at that point, the largest – transit system to have reached this milestone.