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VIAtrans Paratransit Service

For those customers who cannot ride the bus because of a disability, VIA offers paratransit transportation service. Individuals must apply for this shared-ride program to determine eligibility.

The Accessible Services Customer Guide contains alot of helpful information you should know if you are a VIA customer with a disability. For bus service you will find details on priority seating, bus features, reduced fares, scooter requirements and much more. The guide also has details on VIAtrans service including eligibility requirements, usage policies, reservation procedures and important contact phone numbers. Welcome aboard.


VIAtrans tickets are sold online, at all VIA Customer Service Centers and at the following H-E-B Stores
  • #01 1955 Nacogdoches
  • #03 108 N. Rosillo
  • #04 1601 Nogalitos
  • #05 2118 Fredericksburg Road
  • #07 415 N. New Braunfels
  • #08 300 Olmos
  • #09 735 S. W. Military Dr.
  • #10 2130 Culebra
  • #11 400 Valley Hi
  • #12 18140 San Pedro
  • #13 4100 S. New Braunfels
  • #14 6839 San Pedro
  • #16 721 Castroville Road
  • #17 12777 IH-10 W.
  • #18 1520 Austin Hwy.
  • #19 6580 FM 78
  • #20 2929 Thousand Oaks
  • #21 3323 S. E. Military
  • #22 1015 S. W.W. White Road
  • #23 5803 Babcock
  • #24 6000 West Ave.
  • #25 7951 Guilbeau
  • #27 8231 Marbach
  • #29 9900 Wurzbach
  • #30 5601 Bandera
  • #31 8503 N.W. Military Hwy.
  • #33 14087 O'Connor Road
  • #34 6030 Montgomery
  • #35 15000 San Pedro
  • #36 7010 S. Zarzamora
  • #37 9255 Grissom
  • #38 11551 West Ave.
  • #41 10718 Potranco
  • #43 999 East Basse
  • #44 12018 Perrin Beitel Road


Reasonable Accomodations

To promote access for customers who are disabled, VIA will consider exceptions to existing rules and procedures on an as-needed basis. Please contact us in advance by e-mail or phone (210.362.2020) if you believe you require a disability-related accommodation in order to use VIA buses or VIAtrans vans. A complaint process is available if an accommodation request is declined.

VIAtrans Paratransit Service

Newsletters
Other
  • VIAtrans Service Customer Guide
    Standard format:
    Braille and text-to-voice ready:
  • VIAtrans Service Customer Guide - Spanish
  • Taxi Subsidy Program
  • VIAtrans VIAcall Program
  • VIAtrans Application
  • VIAtrans Application - Spanish
  • Aplicación de VIAtrans

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