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Title VI Rights
VIA Metropolitan Transit is committed to ensuring that no person is excluded from
participation in, or denied the benefits of its service, or otherwise subjected
to discrimination, on the basis of race, color or national origin as protected by
Title VI of the Civil Rights Act of 1964, as amended (“Title VI”). In addition,
VIA prohibits discrimination based on sex, age or disability, as well as limited
English proficiency.
Any person who believes that he or she may have been discriminated against on the
basis of race, color, national origin, sex, age, disability or limited English proficiency
may file a complaint with VIA within 180 days from the date of the alleged discrimination.
Written complaints may be sent to VIA, Attention: EEO Officer, 800 West Myrtle,
San Antonio, Texas 78212; or by telephone at (210) 362-2075, or by downloading a
copy of the Complaint Form as noted below.
Complaints may also be sent via email to:
sylvia.enriquez@viainfo.net
Download a copy of the Title VI Complaint Procedures & Form in the following languages:
Customers who need assistance with limited English may contact the VIA Customer
Service Department, located at 1021 San Pedro, San Antonio, Texas – (210)362-2020.
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