Organization VIA Stripes

VIA’s Privacy Policy and Disclaimer


Your Privacy & VIA Metropolitan Transit

Your privacy is very important to us.
We protect the information that we collect as part of your use of VIA Metropolitan Transit system.

Good to know:
  • As a Governmental Entity in Texas, the Texas Public Information Act governs the use and the release of the information that you provide to VIA.
  • We do not (and won’t) sell your personal information to any third parties for any reason, including advertising.
  • You can use VIA Metropolitan Transit system anonymously and do not have to provide us with personal information. 

  • If you choose to register, we take steps to protect the personal data you provide in secure systems that live in a secure facility.

  • When you use a goCard, goMobile, Ride-Tap, or other trip booking tools, we collect and store data about the use of that web site, card, or app, including what rides are taken and location data.

  • In VIA Metropolitan Transit goMobile app, we collect data on how people use the app to better understand the user experience and identify ways to make it better.

  • The data we collect helps us understand how and where people use our services and to provide support to our customers.
  • Certain optional features in the app and trip booking tools request location data (e.g., the goMobile app needs to use location information show you nearby stops or rides.)

VIA Metropolitan Transit Privacy Policy

Overview

VIA Metropolitan Transit (“VIA”) is committed to ensuring VIA’s customer privacy and security. Specifically: (1) VIA will not provide personal identifying information (“PII”) from VIA Accounts to any third party without express customer consent, except as described in this Privacy Policy or required by law; (2) PII from VIA accounts will not be provided to advertisers for their use; and (3) VIA will maintain a secure environment for customer PII.

This Privacy Policy is intended to provide an understanding of how VIA handles PII collected by VIA. Among other things, this policy explains the types of information collected from VIA customers and specifies the third parties with whom VIA, Trapeze, and Moovel (the “VIA Contractors”) may share this information.

The VIA Privacy Policy provides that by creating an account with VIA and using the transit system, a customer allows VIA, VIA Contractors, and other third parties referenced herein to process PII according to the provisions set forth in this VIA Privacy Policy.

Definitions

The following definitions apply:

  • Personal Identifying Information (PII): PII identifies or describes a person or can be directly linked to a specific individual.  Examples of PII include, but are not limited to, a person’s name, mailing address, billing address, business name, alternate contact information (if given), telephone number, email address, fax number, VIA card number, credit or debit card number, security code and expiration date, and information related to a customer’s mobile device and location if a customer uses the VIA goMobile Application or other VIA trip booking or planning tools.
     
  • Aggregate Data or Aggregate Information: Aggregate Data or Aggregate Information is statistical information that is derived from collective data that relates to a group or category of persons from which PII has been obtained or collected. Aggregate Data reflects the characteristics of a large group of anonymous people. VIA may use Aggregate Data and provide Aggregate Data to others to generate statistical reports for the purpose of managing VIA operations.

  • Location Data or Location Information: Location Data or Location Information is mobile device geo-location data, including but not limited to geolocation data from GPS, cellular, WiFi services, your mobile device IP address, or other similar technology. Location Data also includes the user’s current, past, or future location based on app usage or any route planning, trip planning tools, or multi-modal tools accessed by the user. If you permit VIA to access Location Data VIA may collect, store, and use this data in conjunction with the provisioning of ticketing or multi-modal services. If you permit VIA to access location services through your mobile device’s operating system’s permission mechanism VIA may collect, store, and use this data when the VIA app is active in the foreground or background.

  • Transaction Data or Transaction Information: Transaction Data or Transaction Information are details relating to the ticket transactions made to access VIA services, including but not limited to ticket purchase, activation, validation, access, and usage.

Collection of Personal Identifying Information (PII)

If a customer registers a VIA Account, VIA collects personal identifying information from applications and other forms submitted by VIA customers to VIA Customer Service by telephone, mail, facsimile transmission, in person, or by electronic submission through VIA website or VIA goMobile Application. VIA also considers data developed as a byproduct of a customer’s use of VIA system (e.g., a registered user’s travel routes and times traveled) to be PII if a VIA Account is registered.

Additionally, VIA goMobile Application may collect certain information automatically, including, but not limited to, the type of mobile device being used, a mobile device’s unique device ID, the IP address of a mobile device, the type of mobile operating system, the type of mobile Internet browsers used on the mobile device, and information about the way a customer uses VIA goMobile Application. When a customer uses VIA goMobile Application, VIA may use Location Data to determine a customer’s location in order to provide certain services available through the VIA goMobile Application and other online trip planning tools. VIA may also use Location Data, Transaction Data, or a combination of Location Data and Transaction Data to provision or improve the VIA system.  If you do not want your location being used for such purposes, you must take all necessary steps to turn off the location services for your mobile device in your account settings.

How VIA Uses Personal Identifying Information

VIA uses PII provided by customers in order to provide services through VIA website and VIA goMobile Application, to effectively and efficiently process enrollments, manage accounts, respond to questions, send customer emails about VIA program updates, and otherwise communicate with VIA customers.

PII is only utilized as described in this Privacy Policy.

Third Parties with Whom VIA May Share Personal Identifying Information

VIA may share PII with any current or future VIA employee or contractor for the purpose of operating and managing VIA programs. VIA may also disclose PII to another transit agency or the Federal Transit Administration (FTA). If another transit agency or party is added to VIA program, VIA will notify their customers via amendment to this Privacy Policy and on VIA website. In addition, VIA may disclose PII to third party service providers for the purpose of operating and maintaining VIA system, such as managing customer accounts and collecting revenue. Any such contractors are provided only with the PII they need to deliver the service being provided. VIA requires service providers to maintain the confidentiality of the information and to use it only as necessary to carry out their duties under VIA program.

VIA requires outside law enforcement and regulatory agencies to obtain a subpoena for VIA records containing PII, including location data, unless otherwise required by law, or the law enforcement or regulatory agency articulates the existence of a bona fide emergency requiring immediate access to specific records. Additionally, VIA may disclose PII without request to appropriate law enforcement where necessary to protect customers’ rights, property or safety.

VIA may provide a VIA customer’s PII to a third party as necessary to process any retail transaction using a VIA goCard or goMobile app that a customer may conduct with retail merchants other than with VIA. As with any credit or debit card payment, if a VIA customer conducts a transaction with a retail merchant using a VIA goCard, VIA goMobile Application, or any other VIA program media, VIA needs to share some information (for example, the customer’s name and credit or debit card number) with the banks and other entities in the financial system that process credit or debit card transactions. VIA is not responsible for third party use of PII provided to retail merchants at which customers use their VIA goCard, VIA goMobile Application, or any other VIA program media to conduct transactions, regardless of whether the transaction was conducted in person or online by VIA customer.

Besides these entities, PII will not be disclosed to any other third party without express customer consent, except as required to investigate and respond to consumer complaints and to comply with laws, such as the Texas Public Information Act, or legal process served on any current or future VIA or VIA Contractors.

Retention of Personal Identifying Information

VIA, and VIA Contractors, will only store the PII of a VIA customer that is necessary to perform account functions such as billing, account settlement, or enforcement activities.

Security of VIA Personal Identifying Information

VIA is committed to the security of customer PII. VIA, and VIA Contractors, store the PII provided by VIA customers on computer servers that are located in secure, controlled facilities. Servers are designed with software, hardware and physical security measures in place intended to prevent unauthorized access.

Access to PII is controlled through administrative, technical, and physical security measures. By contract, third parties with whom VIA share PII will be  required to implement adequate security measures to maintain the confidentiality of such information.

VIA Customer Obligations and Legal Disclaimer

VIA customers are responsible for safeguarding personal mobile devices, usernames, passwords, personal identification numbers (PINs), and other authentication information that may be used to access a VIA account. VIA customers should not disclose authentication information to any third party and should notify VIA of any unauthorized use of their usernames, passwords or accounts. VIA cannot secure PII that is released by VIA customers to others or PII that customers request VIA release to others. In addition, there is a risk that unauthorized third parties may engage in illegal activity, such as hacking into VIA’s security systems or VIA Contractors’ security system, or by intercepting transmissions of personal information over the Internet. VIA is not responsible for any data obtained in an unauthorized manner, and besides the customer, VIA is the only entity that may authorize obtaining data from VIA program by a third party.  VIA is not responsible for any data or PII obtained by a third party as a result of a VIA cardholder’s negligence or misuse of VIA fare media, products, or equipment.  If a VIA cardholder’s fare media is lost, stolen, or damaged, VIA is not responsible for any data or PII that is obtained by a third party.

Account Access and Controls

Registering a VIA Account is solely within the customer’s discretion and is not required for use the VIA system. The information required to register an account or to obtain other convenience benefits provided by VIA includes PII such as name, mailing address(es), billing address, email address, telephone number, and, for certain convenience benefits, credit or debit card number, expiration date and VIA account security code. VIA may request other information as required by law.  VIA may request other optional information, such as alternate contact information, but in such instances VIA will indicate that providing such information is optional.

Customers who have registered their VIA Accounts can review and update personal information at any time, and are also able to modify, add, or delete any optional account information. PII and optional account information can be reviewed and edited as discussed below under “Updating Personal Identifying Information.” VIA customers can close their account(s) at any time by contacting VIA Customer Service at 210-362-2020.

Aggregate Data

VIA may also combine the PII provided by VIA customers in a non-identifiable format with other information to create Aggregate Data that may be disclosed to third parties. Aggregate Data is used by VIA to improve VIA program and for the marketing of VIA. Aggregate Data does not contain any information that could be used to contact or identify individual VIA customers or their accounts. For example, VIA may inform third parties regarding the number of VIA accounts within a particular zip code.

Location Data and Transaction Data

VIA may also combine Location and Transaction Data provided by VIA customers in a non-identifiable format that may be disclosed to third parties. This combined data is used by VIA to improve the VIA program and system. This combined data does not contain any information that could be used to contact or identify individual VIA customers or their accounts.

Cookies

VIA websites, including www.viainfo.net, stores “cookies” on the computer systems of users of the website. Cookies are small data elements that a website can store on a user’s system.

The cookies used by VIA web site facilitate customers’ use of the website (e.g., by remembering login names and passwords until the session has ended). VIA website does not require that users of the website accept these cookies.

If a user visits a third party website via a link provided on VIA website, the privacy policies of those other websites will apply and customer is solely responsible for and should review these other websites to understand how these external sites utilize cookies and how the information that is collected through the use of cookies on those websites is utilized.

VIA does not knowingly engage in business with any company or vendor that uses Spyware or Malware. VIA does not market detailed information collected from web sessions that can be directly tied to personal information. VIA does not provide VIA customers with downloadable software that collects or utilizes any PII.

Third Party Websites and Applications

VIA’s website contains links to third party websites. These web links may be referenced within content, or placed beside the names or logos of the other entities. VIA does not disclose PII to these third party websites except as described in this VIA Privacy Policy.

WARNING: VIA IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF EXTERNAL WEBSITES OR APPLICATIONS, REGARDLESS OF WHETHER THEY ARE ACCESSED THROUGH A SERVICE OR CONTENT LINK. PLEASE REVIEW THE PRIVACY POLICIES OF EXTERNAL WEBSITES OR APPLICATIONS BEFORE PROVIDING ANY INFORMATION TO THEM.

Personal Information of Children Under the Age of 13

Pursuant to the Children’s Online Privacy Protection Act, 15 U.S.C. 6501 et seq,children under 13 years of age must have permission from a parent or legal guardian before providing personal information on a Web site or application. VIA complies with the requirements of the Children’s Online Privacy Act (COPPA) and the FTC’s Rule interpreting COPPA (16 CFR § 512). VIA’s website and VIA goMobile Application are not directed to children, and do not knowingly collect any personally identifiable information from children under the age of 13, without parental consent. If VIA learns that it has personal information on a child under the age of 13 without parental consent, access to that information by the child or any third party will immediately be denied and the information removed from the system.

Updating Personal Identifying Information

Customers can review and edit their PII online, from the goMobile Application, or by calling VIA Customer Service at 210-362-2020.

Complaints or problems regarding updating personal information should be submitted by contacting VIA Customer Service at 210-362-2020. VIA Customer Service will either resolve the issue or forward the complaint to an appropriate VIA staff member for a response or resolution. VIA strives to answer all queries within 48 business hours, but it may not always be feasible to do so.

Changes to VIA Privacy Policy

VIA reserves the right to modify this Privacy Policy at any time without notice.  When VIA revises VIA Privacy Policy, the “last updated” date at the bottom of the VIA Privacy Policy will reflect the date of the most recent change. We encourage VIA customers to review the VIA Privacy Policy periodically. Continued use of VIA program constitutes the customer’s agreement to the then current VIA Privacy Policy and any updates.

E-mails Sent to VIA

VIA Privacy Policy does not apply to the content of emails transmitted directly to VIA. Please do not send PII in an email directly to VIA. 

Contact Information

Questions or comments regarding this VIA Privacy Policy may be directed to VIA Customer Service at 210-362-2020.




VIA Web Sites, Mobile Application, and Smart Card Disclaimer

These terms and conditions ("Service Terms") govern your (“you” or “your”) access to, and use of, the website at viainfo.net, the smart card services, mobile ticketing services, and other VIA online properties (“Services”) provided by VIA Metropolitan Transportation (“VIA”), including, without limitation, any software applications loaded onto mobile devices. These Service Terms do not alter in any way the terms of any written agreement signed by you and VIA, if any. If you are using the Services on behalf of an entity, you represent and warrant that you are authorized to accept these Service Terms on such entity's behalf and the term “you” shall refer to you personally and such entity.

VIA reserves the right to change or modify these Service Terms at any time and in its sole discretion.

If you have any questions regarding the use of the Services, please refer first to the support section of the Site. All other questions or comments about the Services or its contents should be directed to VIA Customer Service at 210-362-2020.

You agree to comply with, and to ensure compliance with, all laws, ordinances and regulations applicable to your activities in using the Services.

You certify that you are at least 13 years of age.

1. Registration and Responsibilities.
If you wish to utilize the Services, you will be required to register by providing information about yourself and, if you are registering on behalf of an entity, information about that entity (such as identification, and contact details). You warrant, represent and agree that any such information you provide is accurate, complete and updated. Failure to do so constitutes a breach to these Service Terms and may result in a termination of your account and access to the Services. You are responsible for maintaining the security and confidentiality of your account password. You are also solely responsible for all activities that occur through your User ID and password. You agree not to access or use, or attempt to access or use, the Services or any part thereof using the identity or the Registration Data of any person other than yourself. You agree to immediately notify VIA of any unauthorized use of your User ID or password. From time to time, you may be asked to confirm your account via an email message. If such account is not reconfirmed, the account may be deleted by VIA. Once your account has been deleted, your information may remain on the Services, or be removed by VIA. Please read our Privacy Policy, which describes the personally identifiable information we collect, use, disclose, manage and store.

2. Methods of Payment.
VIA accepts the following methods of payment for ticket purchases: MasterCard, and Visa. All ticket prices are stated in U.S. Dollars.

3. Pricing, Availability; Purchase Confirmation; Refunds.
If you do not receive (i) a message containing your ticket from the mobile application, or (ii) a confirmation of your ticket order (in the form of a confirmation page or purchase receipt) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility as the customer to confirm with VIA Customer Service at 210-362-2020 whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. VIA WILL NOT BE RESPONSIBLE FOR LOSSES (MONETARY OR OTHERWISE) IF YOU FAIL TO RECEIVE THE TICKETS AND/OR AN ORDER CONFIRMATION AND SUCH FAILURE IS NOT CAUSED BY THE SERVICES.

4. Violations of the Law; No Redemption Value.
Use of the VIA Metropolitan Transit system is subject to VIA’s rules and regulations and applicable law. VIA reserves the right, without refund of any amount paid, to prosecute and to impose any penalties allowed by VIA’s rules, regulations and the law, including but not limited to exclusion and citation, upon any person whose conduct violates same while on the VIA Metropolitan Transit system. You agree to fully cooperate with VIA personnel and peace officers upon demand to exhibit proof of fare payment for your mobile ticket in accordance with VIA’s rules and regulations and Chapter 451 of the Texas Transportation Code. You are solely responsible at all times for the proper functioning of your mobile phone and smart card. It is your responsibility to ensure that the mobile phone is sufficiently charged to clearly and legibly display the mobile ticket and to otherwise exhibit proof of fare payment as many times as required for the duration of your use of the VIA Metropolitan Transit system. You understand that you will be subject to penalties, including but not limited to citation and exclusion, for failure to exhibit proof of fare payment.

Any type of ticket is not redeemable for cash.

5. Code of Conduct.
In connection with your use of the Services, you agree that you will not:

  1. Restrict or inhibit any other visitor or user from using the Services, including, without limitation, by means of “hacking” or defacing any portion of the Services;
  2. Use the Services or the Materials (as defined below) for any unlawful purpose;
  3. Transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
  4. Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services;
  5. Remove any copyright, trademark or other proprietary rights notices contained on the Services;
    “Frame” or “mirror” any part of the Services;
  6. Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents without our prior written consent; or
  7. Take any action that imposes or may impose (in VIA’s sole discretion) an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure.

6. Ownership, Copyrights and Restrictions on Use.
The information and materials provided on or through the Services, including any data, text, designs, graphics, images, photographs, illustrations, audio and video clips, logos, icons and links (collectively, the “Materials”) are owned exclusively by VIA or its licensors, and are intended to educate and inform you about the products and services offered or described on the Services. Subject to your compliance with these Service Terms, you may download one (1) copy of any Materials displayed on the Services, and you may use such downloaded Materials solely for your personal, non-commercial use (you may not resell the Services). VIA cannot guarantee that technical difficulties will not occur during the download of the Materials or that the Materials will download successfully. Subject to your compliance with these Service Terms, we grant you a limited license to use the Services and Materials; provided that you may not use, reproduce, modify, display, publicly perform, distribute, create derivative works of or circumvent any technological measure that effectively controls access to the Services and/or Materials in any way including, without limitation, by manual or automatic device or process, for any purpose. Use of the Services and Materials for any purpose other than as expressly authorized in these Service Terms is a violation of applicable copyrights and other proprietary rights, and is strictly prohibited.

The Services, including all software, databases, proprietary information and Materials (and any intellectual property and other rights relating thereto) including, without limitation, the selection, sequence and “look and feel” and arrangement of items, is owned and operated by VIA and its licensors and will remain the property of VIA and its licensors. The Services are protected by U.S. and international copyright, trademark and other laws, and you acknowledge that these rights are valid and enforceable. You further acknowledge that you do not acquire any ownership rights by using the Services or the Materials.

The trademarks, logos, and service marks displayed on the Services (collectively the “Trademarks”) are the registered and unregistered trademarks of VIA, our licensors and suppliers, and others. The Trademarks, whether registered or unregistered, may not be used in connection with any product or service that is not offered by VIA, in any manner that is likely to cause confusion with customers, or in any manner that disparages VIA. Nothing contained on the Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark without the express written permission of VIA, VIA’s licensors or suppliers, or the third party owner of any such Trademark. Misuse of any Trademarks is prohibited, and VIA will aggressively enforce its intellectual property rights in such Trademarks, including via civil and criminal proceedings.

7. Making Purchases.
If you wish to purchase products or Services described (each such purchase, a “Transaction”), you will be asked to supply certain information applicable to your Transaction, including, without limitation, credit card and other information. You understand that any such information will be treated by VIA in the manner described in our Privacy Policy. You agree that all information that you provide in connection with your purchase will be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. The sale or purchase of tickets may be regulated by certain state, county and city laws or regulations. You acknowledge that complying with laws is your responsibility. WE WILL COMPLY WITH LAW ENFORCEMENT OFFICIALS AND MAY PROVIDE THEM WITH ALL INFORMATION YOU SUBMIT TO US TO ASSIST IN ANY INVESTIGATION OR PROSECUTION THEY MAY CONDUCT. You represent and warrant that all information you provide, including but not limited to all information concerning your name, address, credit card number, and other identifying information of any nature will be true, complete and correct, and that you will update all information as it changes. You grant VIA the right to provide any information you submit to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

8. Information Provided by VIA and Consent to Geolocation Services.
Although VIA strives to provide Materials that are both useful and accurate, the nature of the data and other information contained on the Services is subject to frequent change. In addition, the facts and circumstances of every situation differ. Accordingly, although VIA endeavors to use reasonable care in assembling the Materials, the Materials may not be up-to-date, accurate or complete. BY CONSENTING TO THE USE OF GEOLOCATION SERVICES, YOU CONSENT TO OUR COLLECTION FROM YOU AND YOUR DEVICE OF GEOLOCATION DATA. VIA’s Privacy Policy describes how we use information collected from your device and your use of VIA Services.

9. Consent to Receive Emails and Notice.
AS LONG AS YOU MAINTAIN AN ACCOUNT, YOU MAY NOT “OPT OUT” OF RECEIVING
ACCOUNT-RELATED EMAILS FROM VIA. The parties hereto may give legal notice by means of electronic mail, which electronic mail shall be considered delivered when sent. The notice address of VIA shall be 1021 San Pedro Avenue, San Antonio, TX 78212  (or such other address as is provided by VIA to you) via email at your Notice address and your address for the receipt of notices pursuant to this Agreement shall be the current email address listed by you in your account profile. YOU ALSO AGREE, UNLESS YOU OPT OUT, TO RECEIVE MARKETING EMAILS RELATED TO THE SERVICES.

10. Linking and Hyperlinking.
You are granted a limited, non-exclusive right to create a text hyperlink to the Services, provided such link does not portray VIA, any of its products and services, in a false, misleading, or otherwise defamatory manner and provided further that the linking site does not contain any illegal material. This limited right may be revoked at any time. You may not use a VIA logo or other proprietary graphic to link to the Services without the express written permission of VIA. Further, you may not use, frame or utilize framing techniques to enclose any VIA trademark, logo or other proprietary information, including the images found on the Services, the content of any text or the layout/design of any page or form contained on a page on the Services without VIA’s express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of VIA or any third party.

11. Links and Third Party Content.
VIA may provide links to Web pages and content of third parties as a service to those interested in such links and content, and VIA may post third party content or allow users to post their content. VIA does not have resources to constantly monitor or have ultimate control over any third party content or third party websites. VIA DOES NOT ENDORSE OR ADOPT ANY THIRD PARTY CONTENT OR THIRD PARTY WEBSITES AND CAN MAKE NO GUARANTEE AS TO ITS ACCURACY OR COMPLETENESS. VIA does not represent or warrant the accuracy of any information contained therein and undertakes no responsibility to update or review any third party content or third party websites. USERS USE THESE LINKS, THIRD PARTY CONTENT AND THIRD PARTY WEBSITES AT THEIR OWN RISK. When you leave the Services, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any service to which you navigate from the Services.

12. Third Party Offerings.
The Services may also provide information regarding or link to certain applications and goods and/or services provided or offered by third parties (collectively the “Third-Party Offerings”). VIA IS MERELY AN INFORMATION PROVIDER AND IS NOT A REFERRAL SERVICE, AND IT DOES NOT RECOMMEND OR ENDORSE ANY SUCH THIRD-PARTY OFFERINGS OR MONITOR OR HAVE ANY CONTROL OVER SUCH THIRD PARTY OFFERINGS. Therefore, VIA makes no guarantee, representation or warranty of any kinds as to the quality, competency, value, reliability, responsiveness, accuracy or completeness of any such Third-Party Offerings or the results obtained therefrom, and VIA assumes no responsibility or liability for any Third Party Offerings or for the actions or failure to act of those providing such Third-Party Offerings. You assume full responsibility for your use of any such Third-Party Offerings, and VIA is not responsible or liable for any Third-Party Offerings. In the event of a dispute between any consumer and vendor, the parties will work out the dispute themselves.

SUPPLEMENTAL “RIDE-TAP” TERMS

12.1 Definition and Background.
If you access the functionality known as “Ride-Tap,”
which allows you to connect directly with third-party transportation vendors, such as bike-share, car-share and ride-for-hire services, these Ride-Tap Terms apply. We refer to the providers of these transportation services as “Mobility Service Providers,” or “MSPs.”

These additional Ride-Tap terms (the “Ride-Tap Terms”) apply to your use of the Ride-Tap service and are incorporated into the Service Terms. In the event of a conflict between the Service Terms and these Ride-Tap Terms, these Ride-Tap Terms shall govern, as to your use of Ride-Tap and as to the relationships among you, us, and the MSPs with which you may be connected.

By clicking “accept” or using the Ride-Tap feature you agree to these Ride-Tap terms. We reserve the right to change these terms at any time by publishing modifications or further supplements in connection with your use of VIA Services.

12.2 Relationship Between Us and the MSPs.
Ride-Tap provides information regarding transportation services provided or offered by third party MSPs. MSPs may include ride sharing services like Lyft or Uber, other transit agencies, bike sharing applications, or others. Our relationship to MSPs is merely to offer information about them and their offerings as a convenience to you, through the Ride-Tap functionality. WE DO NOT RECOMMEND OR ENDORSE ANY MSP, OR MONITOR OR HAVE ANY CONTROL OVER THEIR SERVICE OFFERINGS (WHETHER THE TRANSPORTATION SERVICES THEMSELVES, OR THE RELATED TECHNOLOGY OFFERINGS, TOGETHER, THE “MSP SERVICES”), INCLUDING THE ADEQUACY, SAFETY, TIMELINESS OR SECURITY THEREOF. Therefore, we make no guarantee, representation or warranty of any kind as to the quality, competency, value, reliability, responsiveness, accuracy or completeness of any MSP or the results obtained therefrom, and we assume no responsibility or liability for any MSP Service, or for the actions or failure to act of those providing MSP Services. You assume full responsibility for your use of any MSP Services, and we are not responsible or liable therefor.

12.3 MSP Terms and Conditions.
Because MSPs are third parties and offer the MSP Services to you directly after Ride-Tap has connected you to an MSP, you may be required to download the MSP’s mobile application and to create a user account with the applicable MSP. To do so, you will be required to accept the terms, conditions and policies required by the applicable MSP (“MSP Terms”) and your relationship with the MSP shall be governed by those MSP Terms. When you use the MSP Services, you should be aware that VIA terms and policies no longer govern such use of MSP Services; rather, the MSP Terms control. You should review the applicable MSP Terms, including privacy and data gathering practices, of any MSP Service to which you navigate from VIA Services before downloading any MSP application, creating a user account with an MSP, or otherwise using an MSP Service. We are not responsible for the privacy practices of MSPs.

12.4 Information We Collect to Enable Ride-Tap.
Ride-Tap would be of no use to you if we were not able to locate you, because we would not be able to provide you with possible transportation options for the next leg of your journey if we do not know where you are. AS SUCH, BY ENABLING THE RIDETAP FUNCTIONALITY, YOU CONSENT TO OUR COLLECTION FROM YOU OF YOUR GEOLOCATION DATA. VIA’s Privacy Policy describes how we use information collected through Ride-Tap. In addition, the Ride-Tap functionality collects aggregate, non-personal information about your information with Ride-Tap and the MSPs with which you engage.

12.5 Information We Share With MSPs.
In order to make the RideTap relationship with the MSPs possible and track our connections, we need to transfer a transaction identification number that emanates from your activity and interaction with our Service (the “Transaction ID”). The Transaction ID does not contain any personal information. However, as stated above, we would expect that when you interact with an MSP Service, you would provide personal information directly to the MSP, to be governed by the MSP Terms between you and the MSP.

12.6 Termination of Ride-Tap Functionality.

THE RIDE-TAP FUNCTIONALITY IS PROVIDED TO YOU AT OUR DISCRETION AND MAY BE TERMINATED AT ANY TIME.

13. Advertisements and Promotions.
VIA may run advertisements and promotions from third parties on the Services. YOUR BUSINESS DEALINGS OR CORRESPONDENCE WITH, OR PARTICIPATION IN PROMOTIONS OF, ADVERTISERS OTHER THAN VIA, AND ANY TERMS, CONDITIONS, WARRANTIES OR REPRESENTATIONS ASSOCIATED WITH SUCH DEALINGS, ARE SOLELY BETWEEN YOU AND SUCH THIRD PARTY. VIA is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Services.

14. Termination of Service.
The Service Terms shall remain effective until terminated in accordance with its terms. We reserve the right to immediately terminate these Service Terms, and/or your access to and use of the Services or any portion thereof, at any time and for any reason, with or without cause. Upon termination of these Service Terms, your right to use the Services shall immediately cease, and you agree to and shall destroy all Materials obtained from the Services and all copies thereof, whether made under these Service Terms or otherwise. You agree that any termination of your access to or use of the Services may be effected without prior notice, and that VIA may immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files. You agree and understand that VIA shall not be liable to you or any third party for any termination of your access to the Services or to any such information or files, and shall not be required to make such information or files available to you after any such termination.

Violations of these Service Terms, including unauthorized use of the Services, may be investigated and appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress. You agree that monetary damages may not provide a sufficient remedy to VIA for violations of these Service Terms and you consent to injunctive or other equitable relief for such violations.

VIA is not required to provide any refund to you if it exercises any of its rights or remedies because you have violated these Service Terms or any of VIA’s rights. Additionally, we reserve the right, in our sole discretion, to modify, suspend or discontinue any part of this the Services at any time, with or without notice to you. We also reserve the right, in our sole discretion, to impose limits on certain features and services and to restrict access to any part or to all of the Services without notice to you. We shall not be liable to you or any third party for any claim or cause of action arising out of our exercise of the foregoing rights.

15. WARRANTY DISCLAIMER.
THE SERVICES, THE MATERIALS ON THE SERVICES, AND ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, VIA AND ITS LICENSORS AND CLIENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, THE MATERIALS, AND ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you. NEITHER VIA NOR ITS LICENSORS OR CLIENTS WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES, THE SERVER(S) ON WHICH THE SERVICES ARE HOSTED IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SERVICES, AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICES AND YOUR RELIANCE THEREON. NO OPINION, ADVICE OR STATEMENT OF VIA, WHETHER MADE ON THE SERVICES OR OTHERWISE, SHALL CREATE ANY WARRANTY. VIA DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED SITE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND VIA WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. YOUR USE OF THE SERVICES AND ANY MATERIALS PROVIDED THROUGH THE SERVICES ARE ENTIRELY AT YOUR OWN RISK. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIA NOR ITS LICENSORS OR CLIENTS IS RESPONSIBLE FOR ANY CONTACT OR INTERACTION BETWEEN YOU AND ANY OTHER USER OF THE SERVICES AND THAT YOU BEAR THE SOLE RISK OF TRANSMITTING THROUGH THE SERVICES ANY CONTENT, INCLUDING INFORMATION WHICH IDENTIFIES YOU OR YOUR LOCATION.

16. Limitation of Liability.

  1. NEITHER VIA NOR ANY OF OUR AFFILIATES, LICENSORS, CLIENTS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES (“VIA RELEASEES”), ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SERVICES AND/OR MATERIALS CONTAINED ON THE SERVICES, ANY LINKED SITE OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SERVICES. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIA METROPOLITAN TRANSIT RELEASEES SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (I) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIA OR ITS RELEASEES, (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE, (IV) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY, (V) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, AND/OR (VI) THE FAILURE OF A TRANSIT SYSTEM TO HONOR A TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR MATERIALS OR ANY LINKED SITE IS TO STOP USING THE SERVICES, MATERIALS, OR LINKED SITE, AS APPLICABLE.

  2. The foregoing notwithstanding, You and VIA acknowledge that VIA is a political subdivision of the State of Texas and that VIA is subject to and shall comply with the applicable provisions of the Texas Tort Claims Act, as set out in Civil Practice and Remedies Code, Section 101.001et seq. and the remedies authorized therein regarding claims or causes of action that may be asserted by third parties for accident, injury or death. This contract will be interpreted according to the Constitution and laws of the State of Texas. Venue of any court action brought directly or indirectly by reason of this Agreement shall be in Bexar County, Texas. This Agreement is made and is to be performed in Bexar County, Texas, and is governed by the laws of the State of Texas.


17. Indemnification.
YOU covenant and agree to FULLY INDEMNIFY and HOLD HARMLESS, VIA and the Board of Trustees, employees, officers and representatives of VIA, individually or collectively, from and against any and all costs, claims, liens, damages, losses, expenses, fees, fines, penalties, proceedings, actions, demands, causes of action, liability and suits of any kind and nature, including but not limited to, personal bodily injury, death and property damage, made upon VIA, directly or indirectly arising out of, resulting from or related to YOUR activities hereunder, including any acts or omissions of YOU, any of YOUR agents, officers, directors, representatives, employees, consultants or subcontractors, and their respective officers, agents, employees, directors and representatives while in the exercise or performance of the rights or duties hereunder, all without, however, waiving any governmental immunity available to VIA under  law and without waiving any defenses of the PARTIES under Texas law.  IT IS FURTHER COVENANTED AND AGREED THAT SUCH INDEMNITY SHALL APPLY EVEN WHERE SUCH COSTS, CLAIMS, LIENS, DAMAGES, LOSSES, EXPENSES, FEES, FINES, PENALTIES, ACTIONS, DEMANDS, CAUSES OF ACTION, LIABILITY, AND/OR SUITS ARISE IN ANY PART FROM THE NEGLIGENCE OF VIA, THE BOARD OF TRUSTEES, EMPLOYEES, OFFICERS, AND/OR REPRESENTATIVES OF VIA, HEREUNDER. The provisions of this INDEMNITY are solely for the benefit of the PARTIES hereto and are not intended to create or grant any rights, contractual or otherwise, to any other person or entity. YOU shall promptly advise VIA in writing of any claim or demand against VIA or YOU that is known to YOU, related to or arising out of YOUR activities hereunder and shall see to the investigation and defense of such claim or demand at YOUR cost. VIA shall have the right, at its option and at its own expense, to participate in such defense without relieving YOU of any of YOUR obligations under this paragraph.

IT IS THE EXPRESS INTENT OF THE PARTIES TO THIS AGREEMENT, THAT THE INDEMNITY PROVIDED FOR IN THIS ARTICLE, IS AN INDEMNITY EXTENDED BY YOU TO INDEMNIFY, PROTECT AND HOLD HARMLESS VIA FROM THE CONSEQUENCES OF VIA’S OWN NEGLIGENCE, PROVIDED HOWEVER, THAT THE INDEMNITY PROVIDED FOR IN THIS ARTICLE SHALL APPLY ONLY WHEN THE NEGLIGENT ACT OF VIA IS A CONTRIBUTORY CAUSE OF THE RESULTANT INJURY, DEATH, OR DAMAGE, AND SHALL HAVE NO APPLICATION WHEN THE NEGLIGENT ACT OF VIA IS THE SOLE ACTIVE CAUSE OF THE RESULTANT INJURY, DEATH, OR DAMAGE.  YOU FURTHER AGREES TO DEFEND, AT ITS OWN EXPENSE, AND ON BEHALF OF VIA AND IN THE NAME OF VIA, ANY CLAIM OR LITIGATION BROUGHT AGAINST VIA METROPOLITAN TRANSIT AND ITS BOARD OF TRUSTEES, EMPLOYEES, AGENTS, OFFICERS, AND REPRESENTATIVES, IN CONNECTION WITH ANY SUCH INJURY, DEATH, OR DAMAGE FOR WHICH THIS INDEMNITY SHALL APPLY, AS SET FORTH ABOVE.

18. Privacy.
We believe that your privacy and the privacy of all our users is important. These Service Terms are subject to the VIA Metropolitan Transit Privacy Policy, which is available on VIA’s website at www.viainfo.net

19. Interstate Nature of Communications.
You acknowledge that in using VIA Services you will be causing communications to be sent through interstate telecommunications networks, which are governed by federal law pursuant to the interstate commerce clause of the US Constitution. Even communications that seem to be intrastate in nature can result in the transmission of interstate communications regardless of where you are physically located at the time of transmission. You acknowledge that use of the Services results in interstate data transmissions.

20. Assignment; Change in Control.
This Agreement may not be assigned by you without the prior written approval of VIA but may be assigned without your consent by VIA to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any attempt at improper assignment shall be void.

21. Severability.
If any of the Service Terms or the Terms of Service should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term shall be enforced only to the extent it is enforceable and the remaining terms shall survive and remain in full force and effect and continue to be binding and enforceable.

22. Waiver.
No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver.

23. Force Majeure.
If the performance of the Services or any part of this Agreement by either party is prevented, hindered, delayed or otherwise made impracticable by reason of any flood, riot, fire, judicial or governmental action, labor disputes, act of God or any other causes beyond the control of either party, that party shall be excused from such to the extent that it is prevented, hindered or delayed by such causes.

24. Miscellaneous.
These Service Terms constitute the entire agreement between you and VIA and supersede any prior written or oral agreement with regard to the Services. Any and all claims, causes of action or disputes (regardless of theory) between you and VIA arising out of or related to the Service Terms, the Services or content accessed through the Services shall be governed by the laws of the State of Texas without regard to conflict or choice of law principles. You and VIA agree that any such claims, causes of action or disputes shall be brought exclusively in courts located within Bexar County, Texas, including any applicable Federal Court, and you and VIA agree to submit to the personal and exclusive jurisdiction of such courts.

25. Questions.
If you have any questions, comments or complaints regarding these Service Terms or the Services, feel free to contact VIA Customer Service: 210-362-2020.

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