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VIA Passenger Code of Conduct
Frequently Asked Questions

What is the Code of Conduct?

It is a set of rules designed to improve the comfort and safety of our customers. Many of the items in the Code of Conduct are designed to promote courtesy and respect so all of our passengers have an enjoyable ride. The idea is to raise awareness of acceptable, and unacceptable, behavior. The Code of Conduct rules extend to all users of our buses and facilities, including VIA staff.

Why do we need them?

The buses, stops and centers are public places. Our customers expect to be safe and comfortable when using VIA service. Some behaviors by a small minority of our customers cannot be tolerated. To help with this responsibility, the Code of Conduct was written to identify the types of customer behavior that may disrupt or reduce the quality of VIA service. These regulations give VIA police and supervisors the authority to remove violators from VIA property if necessary.

As a passenger what do I do if I see someone violating one of the rules?

We ask that you start by waiting for the bus to come to a stop and mentioning to the bus operator that the person is violating a rule. The operator will either ask them to stop the behavior and/or point out to them the Code of Conduct that is displayed in your bus. If necessary the operator will contact VIA police or supervisors. Operators can also play a canned message informing the customer to stop. Please do not confront violators yourself.

The Code of Conduct states that some of the rules are laws, is that true?

Yes, it is. However, that does not mean that everyone who violates one of these rules will receive a citation or be arrested. The intent is to raise awareness that some behaviors are unacceptable.

If a person does not comply he or she can receive a citation or be arrested if the violation is a crime. If the violation is not a crime, that person can be asked to leave the bus by a supervisor or policy officer, and if they refuse they can be arrested and/or barred from service.

May we contact the Transit Police ourselves?

Yes, in case of an emergency you may call VIA’s Police Dispatch at 210-362-2439.

One of the rules says no eating or drinking on the bus without using a spill-proof or screw-top container. What containers are acceptable?

An example of what is permitted is a spill-proof container such as a water bottle with a screw top or a travel mug that can be sealed at the opening with sliding top. An example of non-spill proof would be any soda can, or Styrofoam or plastic cup with plastic lid and may or may not include a straw. If they are left on the bus and tip over the contents will spill on the seats or floor.