home | bus service | code of conduct faq
VIA Passenger Code of Conduct
Frequently Asked Questions
What is the Code of Conduct?
It is a set of rules designed to improve the comfort and safety of our customers.
Many of the items in the Code of Conduct are designed to promote courtesy and respect
so all of our passengers have an enjoyable ride. The idea is to raise awareness
of acceptable, and unacceptable, behavior. The Code of Conduct rules extend to all
users of our buses and facilities, including VIA staff.
Why do we need them?
The buses, stops and centers are public places. Our customers expect to be safe
and comfortable when using VIA service. Some behaviors by a small minority of our
customers cannot be tolerated. To help with this responsibility, the Code of Conduct
was written to identify the types of customer behavior that may disrupt or reduce
the quality of VIA service. These regulations give VIA police and supervisors the
authority to remove violators from VIA property if necessary.
As a passenger what do I do if I see someone violating one of the rules?
We ask that you start by waiting for the bus to come to a stop and mentioning to
the bus operator that the person is violating a rule. The operator will either ask
them to stop the behavior and/or point out to them the Code of Conduct that is displayed
in your bus. If necessary the operator will contact VIA police or supervisors. Operators
can also play a canned message informing the customer to stop. Please do not confront
The Code of Conduct states that some of the rules are laws, is that true?
Yes, it is. However, that does not mean that everyone who violates one of these
rules will receive a citation or be arrested. The intent is to raise awareness that
some behaviors are unacceptable.
If a person does not comply he or she can receive a citation or be arrested if the
violation is a crime. If the violation is not a crime, that person can be asked
to leave the bus by a supervisor or policy officer, and if they refuse they can
be arrested and/or barred from service.
May we contact the Transit Police ourselves?
Yes, in case of an emergency you may call VIA’s Police Dispatch at 210-362-2439.
One of the rules says no eating or drinking on the bus without using a spill-proof
or screw-top container. What containers are acceptable?
An example of what is permitted is a spill-proof container such as a water bottle
with a screw top or a travel mug that can be sealed at the opening with sliding
top. An example of non-spill proof would be any soda can, or Styrofoam or plastic
cup with plastic lid and may or may not include a straw. If they are left on the
bus and tip over the contents will spill on the seats or floor.